Cancellation & Refund Policy

01What this covers

This policy covers the finder’s fee that Hushcontracts charges a buyer. It does not cover the price of the goods or services themselves — that money flows directly between the buyer and the supplier, on their own terms, and any refund of it is a matter strictly between them.

02When the fee applies

Posting a requirement, receiving quotes, and comparing them is free. The finder’s fee becomes payable only when you choose a supplier we sourced and ask us to introduce you so you can proceed. We show you the fee before you commit; you are free to decline at no cost.

03Cancelling before you pay

Because nothing is charged until you choose to go ahead, you can walk away at any point before that — after seeing your quotes, or after an introduction, if you decide not to proceed — at no cost.

04When we refund the finder's fee

We will refund the finder’s fee in full if:

• we are unable to make the introduction we charged for (for example, the supplier becomes unreachable or withdraws before we connect you);
• the supplier we introduced was materially misrepresented by us in the quote (for example, a wrong price, capability, or contact that makes the match unusable), and we cannot promptly source a suitable alternative; or
• you were charged in error or twice for the same match.

Where we sourced a genuine, correctly-presented supplier but the deal later falls through on commercial terms between you and them, we will consider a fair partial refund or a credit toward re-sourcing on a case-by-case basis.

05When we don't refund

The finder’s fee is for the match and introduction we delivered. It is not refundable simply because you later changed your mind after we correctly introduced a genuine supplier, or because of the quality, delivery, or conduct of the supplier in your direct dealing with them — those are matters between you and the supplier. We also will not refund where a buyer proceeded with an introduced supplier but reported that the deal did not happen in order to avoid the fee.

06How to request a refund

Email support@hushcontracts.com within 7 days of the charge, with your requirement and what went wrong. We may ask a couple of questions to understand it.

07Timelines

We acknowledge refund requests within 48 hours and, where a refund is approved, process it to your original payment method within 5–7 business days. Your bank or card provider may take a little longer to reflect it.

08Contact

Questions about a charge or refund? Email support@hushcontracts.com.